Terms & Contitions.
Please familiarise yourself with our Terms & Conditions below.
PAYMENTS:
We currently only accept payment via PayPal or Card Payment via the PayPal Gateway. You don’t need a PayPal account to complete payment, payment can be made via PayPal using a credit or debit card.
You represent and warrant that if you are purchasing something from us that (i) any credit card information you supply is true, correct and complete, (ii) charges incurred by you will be honoured by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.
PACKAGING:
All of our stickers are posted in hardbacked envelopes which are recyclable, larger stickers are sent in strong postal tubes which are also recyclable, tube lids and staples used to secure the lids are generally fine to be recycled however we recommend checking with your local recycling guidance to be sure.
DISPATCH TIME:
Our estimated dispatch & delivery times are stated on the checkout page for your order, these are also sent to you via email at the time of ordering.
Our working days are Monday to Friday (Excluding Bank Holidays).
DELIVERY TIME:
Once your order is dispatched you can use the following information as a guide for how long each shipping service will take to arrive.
We use Royal Mail for UK shipping. Royal Mail’s working days are Monday to Saturday. The following information uses Royal Mail’s delivery aims.
UK Shipping via Royal Mail 1st Class (1-2 Working days delivery aim).
Worldwide Shipping* is via Royal Mail International Tracked (3-7 Working days delivery aim).
*Please see our Customs and Import Charges Section.
LATE DELIVERY:
Please be aware that occasionally items may get delayed or lost whilst they are being delivered to you. This is unfortunately beyond our control, but we will always work with our customers to resolve these issues.
Should your item(s) not arrive, or your stickers(s) arrive damaged/unusable, please contact us and we will try our best to help.
CUSTOMS AND IMPORT CHARGES:
If you are purchasing from outside of the UK we will fill out any applicable customs forms accurately but it’s your responsibility to check which customs and import charges may apply and to pay them. Before buying an item, we advise checking with your country’s customs office for specific details.
Import charges may include:
- Sales, goods, and services
- Value-added taxes
- Duties
- Tariffs
- Excise taxes
- Other amounts assessed or levied by any government authority in connection with the importation of goods into the applicable country of importation
- Third-party brokerage fees (including advancement and disbursement charges as well as customs brokers’ handling and filing fees)
- Penalties
- Classification charges associated with the assignment of a Harmonized System (HS) classification code
- Charges for export compliance screening and verification and the assignment of an Export Control Classification Number (ECCN)
- Charges relating to the management of variances between the quoted import charges an
SUBMISSIONS & ARTWORK:
All submissions & artwork, ideas, concepts and any other information you may from time to time send us (collectively, “Submissions”) shall be deemed and shall remain CustomCarStickers sole property and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions. All Logo’s and Designs created by CustomCarStickers remain the sole property of CustomCarStickers until purchased via a design cost by the client, if the design was not paid for the rights remain with CustomCarStickers until such a time they are signed over.
ARTWORK SUBJECT TO COPYRIGHT:
CustomCarStickers is a custom sticker company, we will not reproduce logo’s, artwork, or imagery that is subject to copyright without prior consent of the owner. E.g. Coca Cola Logo. Any artwork submitted to us that is questionable will be checked for Copyright unless it has been altered enough for Fair Use.
RETURNS & REFUNDS POLICY:
Our returns and refund policy lasts 30 days from your purchase. You will be responsible for paying any shipping costs to return your item(s) unless the order arrives damaged or not as described.
If your order arrives damaged or not as described we would ask you to take clear photographs as soon as possible showing any damage to the item(s) or packaging and then contact us. Provide your order number and a brief description of the issue. We may be able to resolve this without needing you to return any item(s).
If your order arrives free from damage and as described you can see our returns & refunds page for further information about returning item(s) for an exchange or refund.
We do not offer refunds for improper fitting. If you are not sure about installing stickers or sunstrips please see our fitting guide or contact your local sign writer/professional for assistance.
*Customised/Personalised item(s) such as Social Media Stickers ect, are exempt from being returned.
DISCLAIMER:
CustomCarStickers.co.uk and its owners is NOT responsible for any damage to a person’s vehicle or property due to the use of an adhesive sticker. CustomCarStickers.co.uk is not responsible for ANY event arising from displaying one of our stickers. It is the sole responsibility of the customer to use best judgement regarding the display and usage of a sticker.
All of our diffusers used for Car Scents work using natural reactions between the wooden lid and scented oils within the bottles. Some parts of the lid are exposed and therefore you are purchasing this product at your own risk, We, CustomCarStickers are not liable for any leaks, spillages or potential damaged caused to any property whilst using these diffusers. Inverting the bottles excessively can lead to leaking. Please follow the instructions above carefully before placing the diffuser in your vehicle.
IMPORTANT ADVICE:
If it is NOT the vehicles original paintwork then we do not recommend using stickers. If the respray is of an inferior quality there is a possibility that the paint may pull up when removing the sticker at a later date. Where possible always apply stickers to glass.